Weightlifting Wales is committed to processing personal information about its customers and partners in ways that comply with its legal and regulatory obligations, and to being clear with customers and partners about what it does with their personal information.
This Policy explains how we use any personal information we may collect about you when you use our websites; or when you use or are a recipient of our services.
Personal information that Weightlifting Wales may collect about you.
Weightlifting Wales may collect personal information which we receive when:
you use our website
you use our services
you contact us
We may collect the following types of information:
your name, address, email address, telephone number(s) and other contact details
information required to provide you with a service, and details of our services that you have used
your company’s name, your position in Weightlifting Wales; Weightlifting Wales’s address, company’s email address and telephone number
your payment information such as credit or debit card details, if relevant
information collected through your use of Weightlifting Wales website. Please see the Cookies Policy below for more information
details of any enquiry or complaint you make to Weightlifting Wales
Why Weightlifting Wales collects personal information
Weightlifting Wales collects your personal information to:
provide you with products and services that you may request from us or selected third parties
enhance or improve customers’ experience of our products and services and our website
improve and develop its services
protect security e.g. to check your identity when you use our services, if relevant
meet its legal and regulatory obligations.
If you call any of our telephone numbers, we may record your call. These recordings are used for training and quality control, to ensure that we continuously monitor and improve our customer service standards.
How Weightlifting Wales collects personal information
Weightlifting Wales collects personal information:
directly from customers: e.g. when a customer signs up to receive our services or registers on a Company website,
from third partiesg. when we acquire third party marketing lists or information from the electoral roll; get authorisation for a payment you make, or when undertaking an identity check, if relevant.
when products or services are provided together with a business partnerand the information is collected by the business partner in order for Weightlifting Wales to provide you with the product or service, if relevant.
Who sees the information which Weightlifting Wales holds?
Customers’ personal information may be provided to selected third parties:
where customers have indicated they wish to receive information about products, services or promotions that may be of interest to them.
where services are provided together with a business partner and it is necessary to disclose the information to them in order to provide the services
for the prevention of fraud against Weightlifting Wales, third parties and customers
for the purposes of identity verification
to prevent money laundering
where products and services are provided to third parties by Weightlifting Wales e.g. for the purposes of identity verification and fraud prevention, and it is necessary to disclose information to them in order to provide the service.
Other third parties(including the police, law enforcement agencies, credit reference and fraud prevention agencies and other bodies) to protect our or another person’s rights, property, or safety e.g.
to exchange information to protect against fraud and to reduce payment risks, if relevant
in connection with the prevention and detection of crime.
Transfer of personal information outside of the UK
Weightlifting Wales may need to transfer personal information about customers to third parties located outside the UK. If we do, we will ensure that information is protected to a level which meets the requirements of UK law.
Keeping personal information secure
Weightlifting Wales is committed to keeping customers’ and partners’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.
How long we keep personal information
Weightlifting Wales will only retain customers’ personal information for as long as it needs it to carry out a particular purpose or meet a particular obligation.
Keeping personal information accurate
Weightlifting Wales will ensure that personal information is kept accurate and up to date as far as is reasonably possible. However, Weightlifting Wales relies on customers and partners to ensure that some of the information it holds about them is accurate and up-to-date. We encourage customers and partners to inform Weightlifting Wales of any changes to their information.
Access to personal information
Weightlifting Wales provides customers and partners with access to their personal information and the opportunity to amend and update their details or preferences (including consent to receive marketing communications) in order to keep the information up-to-date and accurate.
You can request details of personal information Weightlifting Wales holds about you, including on our websites’ databases, by contacting us.
Requests must be made in writing. Proof of identification is required in order to protect your information. We also require sufficient details to be able locate your information. For example, dates and details of the website, products or services that you have used. An optional application form may be provided to assist us in locating the information you require.
A customer may request Weightlifting Wales to provide them with information about products and services which may be of interest to them. We will not provide information that does not meet your requirements.
We will make it easy for you to opt out of any information requests if you no longer wish to receive them.
Cookies are text files placed on your computer when you use a website. If you would like details of the Cookies used by Weightlifting Wales website, please request this from us.
How to contact us
Customers with queries or complaints relating to products or services provided by Weightlifting Wales can contact Weightlifting Wales in writing, at the address below:
For requests, complaints or queries relating to the use of your personal information please write to:
Weightlifting Wales Federation Ltd